FAQ

Try installing PDA Defense using the individual installer files. First, remove all PDA Defense files from your backup directory (usually C:\Program Files\Palm\[account name]\backup). Locate the folder inside the downloaded zip file called "OS x Individual Installer Files", where x is the OS of your device, select all of the files in it for installation (Tungsten W and Treo 600 users should also select the file in that subfolder) and sync your device.

Enter the license key exactly as shown. All letters are capitals, every "0" is the number zero (not the letter O), and the dashes are part of the key. The fifth character is a "P" for PDA Defense Professional or an "S" for PDA Defense Standard; the keys are not interchangeable.

Make sure the check box at the top of the button setup form is selected to enable hardware buttons for password entry. Your password is case-sensitive, so what you assign to each button must match your password. All six hardware buttons can be assigned a character, backspace or enter.

No. Both icons take you to the same Palm OS system preferences. This only happens on certain devices and versions of the Palm OS.

PDA Defense is not designed or intended to be loaded into Flash memory. The safest implementation is to run it from RAM. If you forget your password and it has been loaded into Flash, the device would need to be re-flashed, which could invalidate your warranty.

PDA Defense supports encryption of CF (CompactFlash) cards, including the IBM Microdrive, and MMC/SD cards on Palm OS and Pocket PC devices. On Sony Clié OS 4 devices with Memory Stick there is no on-the-fly reading while the stick is protected; Memory Stick protection is not supported on OS 5 Clié NX/NZ/UX/TG50 devices. TRGPro/HandEra devices are not fully compatible.

PDA Defense protects your data on your handheld device. It is not intended to protect your data on your desktop; desktop security should be addressed with one of the many desktop encryption applications available.

PDA Defense fully supports the Treo 300/600, Samsung i300/i330/i500, Kyocera 7135/6035 and Pocket PC 2002 phones.

Follow the upgrade procedures in the user guide for your device. If you have difficulties, uninstall PDA Defense, perform a HotSync operation and then install the new version.

Registered users of PDA Defense Standard, and registered users of Professional 2.x, were eligible for a special upgrade fee of $15 USD for a Professional 3.x license key.

A 3.x license key for the Palm OS works with version 3.1c. 2.x Palm OS keys and 1.x Pocket PC keys do not; a new 3.x key is required.

These devices are not currently supported. Because of the modifications Sony made to the Palm OS for its enhancements, PDA Defense has not been made 100% compatible with them.

Yes, version 3.1c supports 3rd party launchers. If you cancel launching a password protected application on a Palm OS 5.x device, you will be returned to the default Palm OS launcher.

Device passcodes, built-in encryption and remote wipe now ship with every smartphone. For apps that hold money, such as banking, wallets and online casino or betting accounts, add an app-level PIN and two-factor authentication. Our Mobile Security guides explain the setup step by step.